Frequently Asked Questions

Yes. We ship to most countries in Europe, North America, Asia-Pacific and the Middle East. If your country is not listed at checkout, contact us and we will quote a shipping rate.

Orders are dispatched within 1–2 business days. Typical transit time is 7–15 business days for standard delivery and 3–7 business days for express, depending on destination. Remote areas and customs inspection can add a few days.

If the order has not yet been dispatched, yes — contact us with your order number and we will amend or cancel it. Once it is handed to the carrier, the order can no longer be changed.

No. You can check out as a guest. Creating an account lets you view order history and tracking in one place, but it is optional.

All flowers and greenery are artificial. They are made from soft-touch fabric with a wire core, shaped by hand to reproduce the texture and form of real flowers. Nothing requires water or sunlight.

From arm's length they read as real. Inspected very closely you can see the fabric weave, which is also the reason they never wilt, drop petals or need replacing.

Our photography is shot in daylight without heavy editing. Screens vary, so expect the real colour to fall within a shade of what you see — usually slightly softer.

Yes. Every stem has an internal wire, so you can set the angle of a head or leaf and hold it there. Ordinary household cutters will go through the stem if it is too long for your vase.

Yes. Single stems are sold individually so you can buy exactly the quantity you need rather than a fixed bunch.

Dust with a hairdryer on the cool setting from about 30cm away, or use a soft brush. Avoid water and household cleaners, which can mark fabric petals.

All fabric fades slowly under sustained direct sun. Keeping pieces out of harsh afternoon light will hold colour considerably longer. Door wreaths use UV-stabilised foliage for outdoor use.

With basic care, indefinitely. There is nothing to dry out or die, so the arrangement looks the same in a year as it does on arrival — which is why many customers keep wedding pieces long after the day.

Shipping is calculated from your cart total at checkout — see the Shipping & Delivery page for the current rate table. Orders above the free-shipping threshold ship at no cost.

Contact us within 7 days of delivery with your order number and a photo. We will replace the damaged item or refund it — see Returns & Refunds.

Card payments are processed by our payment provider. We do not store your full card number at any point. For bulk or B2B orders, contact us to arrange invoicing.

Yes. For wedding quantities, resale or workshop orders, send us the items and volumes you need and we will quote separately.