If something is not right with your order, contact us and we will sort it out. This policy explains what we cover, the time limits, and how to start a return.
Contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or refund the item in full, including any shipping paid on that item. You do not need to return damaged items unless we ask — for low-value items a photo is usually enough.
Unused items in their original packaging can be returned within 14 days of delivery. Return shipping is paid by the customer, and the item must be unused and resaleable. Once we receive and inspect it, we refund the item value within 5 business days. Original shipping charges are not refunded for change-of-mind returns.
Email us with your order number, the item, and the reason. We will reply with return instructions and the address. Please do not send items back before contacting us — unannounced returns are difficult to match to an order and may be refused.
Refunds are issued to the original payment method. Once approved, allow 5 business days for processing, plus your bank's own posting time. You will receive a confirmation email when the refund is issued.
If tracking has not updated for 10 business days, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost, we replace or refund it in full. Please allow up to 25 business days from dispatch before a parcel is treated as lost.